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Terms & Conditions

Effective Date: 06 Dec 2021


Welcome to our terms. Our terms are designed to provide our subscribers and visitors with a guideline as to how all aspects of our services are accessed and how you can and should interact with our services.

This ranges from website terms of use to how to become a subscriber and what your subscription includes, to providing details as to how we use your personal information.

Our terms have been designed with our subscribers and visitors in mind. To navigate, just click on the area of our terms that interest you and you will be taken directly there.


  1. MyGovCentral.com Terms of Use
  2. Standard Subscription Terms
  3. Cancellation Terms
  4. Subscription Benefits
  5. Privacy and Cookie Policy
  6. Community Guidelines


  1. MyGovCentral.com Terms of Use

Welcome to the terms of use for MyGovCentral.com website. These terms are important as they contain all the information you need to know about using our services, so please take a little time to read them and if you have any questions, please do not hesitate to contact info@mygovcentral.com and we will do our best to answer your questions.


Our services are provided by and maintained by us for your personal use. The services offered by us include features, content, applications, competitions, prize draws and/or other promotions. By using these services either as a free trial visitor or as a subscriber, you may need to download software and/or content and/or agree to additional terms. If you choose to participate in any of our services, you will be bound by any applicable and additional terms as well as these website terms of use.

Your agreement with us includes these website terms of use and in addition our:

  • Privacy Policy & Cookie Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us and information about how your use of our services is monitored so that we are able to improve your user experience.Please read our Privacy Policy & Cookie Policy so that you understand our privacy practices. You warrant that all data provided by you is accurate;
  • Subscription Terms, which sets out the terms that will apply to your subscription with us;
  • Cancellation Terms, which sets out how to cancel your subscription; and
  • Community Guidelines, which sets out our approach to community interaction and how we moderate your content, such as comments made in relation to our articles.

Our services

Accessing our services

You are required to register or subscribe with us to access some or all of our content and by doing so you agree that you will keep your user name and/or password confidential and will not share this information with any third party.

You also agree that you will not register multiple email addresses. We may terminate or restrict your use of our service if you violate these website terms of use or are engaged in illegal or fraudulent use of the service.


We may, at our discretion change, remove, suspend or discontinue any aspect of our services at any time including the availability of any content (e.g. a community forum may be withdrawn).

Our content

Our content, trademarks, copyright, patents, logos, domain names and other related intellectual property rights or other features of our brand belong to us or to our licensors. Your use of our services does not grant you any rights in and/or our licensor’s intellectual property whether for commercial or non-commercial use.

We grant our users a licence to access and use our services and intellectual property rights (subject to your ability to access our services as set out above) and to the following usage restrictions:

  • you may use our services for personal, private and non-commercial purposes; and
  • you must not commercially exploit or sell any content appearing on our services (this does not apply to any user content posted by you and in which you retain ownership rights, see paragraph on user generated content below).

You acknowledge that in using our services we and our third-party affiliates may provide advertising and other information to you.

Third Party Content

Third party content included as part of our services, is licensed to you either under these website terms of use or through such third-party terms and conditions that will be made known to you as and when they become relevant.

User Generated Content

Users of our services may be given an opportunity to interact with us and submit, post and/or upload content (including comments and pictures). In posting your content, you confirm to us that you are the owner or have consent from the owner to post the content and that the content complies with our Community Guidelines and does not defame any person, company or business or violate the privacy rights, copyright and other intellectual property rights, contract rights or any other rights of any person.

By submitting content, you grant us a non-exclusive, transferable, sub-licensable, perpetual, royalty free worldwide licence to use any of the content that you post on or in connection with our services and you also irrevocably waive the benefit of any moral rights you may have in any such material. We do not claim any ownership rights in your content and you continue to retain all ownership rights in your content. If you believe that your rights have been infringed in relation to your content, please contact mysubscription@mygovcentral.com

By submitting content, you also warrant that you have read and agree to be bound by our Community Guidelines which are incorporated in these website terms of use and govern all interactions with us.

We do not endorse any user generated content nor do we guarantee the accuracy or authority of any user generated content. We reserve the right to remove your content and to remove, suspend or discontinue your opportunity to submit, post and/or upload content, at any time and for any reason at our sole discretion and without further recourse to you.


We will always aim to provide you with the best service we can, but our service is provided “as is” and we do not and cannot promise that all the information provided in our services will always be 100% accurate. The information provided by our services is for information purposes only and does not constitute advice. All our services are provided without any warranties or guarantees.

Some of the information provided by our services is supplied to us by our third-party partners. We have no control over third party content and we are unable to guarantee the accuracy of such third party content. You agree that you access any content at your own risk. Before relying on any information, whether it is from us or from our third-party partners, we advise you to verify the accuracy of such information.

Whilst we will do our best to ensure that our service is fully operational at all times, we are not responsible for and shall not be liable to you for any problems or temporary interruptions in using our services arising from factors outside of our control (e.g. technical problems from traffic congestion on the internet) or for any problems arising from participating in or from downloading third party content.

To the extent permissible by law, we are not responsible for any loss or damage resulting from use of our services or from any content posted on or through our services.

Limitation of our liability to you

You agree, that to the extent permissible by law, your sole and only remedy for any problems, issues or concerns with our service is to stop using our services, whether as a subscriber or as a free trial visitor using one of our services.

Changes to our terms

We may amend these website terms of use at any time to ensure that we remain compliant with relevant laws and regulations and to ensure that we are constantly improving your experience in using our services, so please ensure that you check our website terms of use frequently. By continuing to use our services after any changes are made, you accept those changes and will be bound by them.

The law that governs our services

These website terms of use and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales and will be subject to the exclusive jurisdiction of the English courts. However, if your use of the website gave rise to a potential legal action when you were a resident of: (i) Ireland, these website terms of use are subject to Irish law and to the exclusive jurisdiction of the Irish courts; or (ii) Scotland, these website terms of use are subject to Scottish law and to the exclusive jurisdiction of the Scottish courts.

Other information

In these website terms of use the following words and expressions will have the following meanings:

  • Our content means any text, files, images, photos, graphics, video, sounds, musical works, or any other materials that we publish or post on or through our services.
  • Third party content any text, files, images, photos, graphics, video, sounds, or any other materials published or posted on or through our services by our third party partners.
  • Us, our, we means MyGovCentral.com or the Professional Development Group whose registered office is at 71-75 Shelton Street, London, WC25 9JQ
  • Your content means any text, files, images, graphics, photos, video, sounds, or any other materials that a user posts on or through our services.


  1. Subscription terms

Welcome to our subscriber terms. Please read these terms carefully as they will set out the terms for your subscription with us. Unless otherwise stated, any reference to a subscriber or a subscription shall include reference to all our subscribers.

In addition to these terms, you will also be subject to the individual offer terms which govern the specific offer which you choose. Such offer terms will be made available to you when choosing your pack/subscription/offer.

If you access one of our packages under a corporate subscription (team packages for public sector, voluntary sector, private sector or academia), these standard subscription terms will apply to your subscription as far as they are relevant. The duration of your subscription is determined by the corporate subscription holder.

By purchasing this subscription and paying online via Visa Credit, Visa Debit, Mastercard or Amex, you agree your access will start immediately. If you pay by invoice, your access will only start once payment has been received. Please see Cancellation Terms for your cancellation rights.

How do I become a subscriber?

To become a subscriber, please visit www.mygovcentral.com/subscribe or call our Customer Services team on XXXXXXXXXX and select which one of our subscriptions or offers best suits your needs.

You must be 18 or older and have the power to enter into a contract with us and are not prevented from doing so under any local laws.

By registering to become a subscriber, you agree that you have given us accurate registration details, including payment information and will ensure that we always have up to date contact information.

How long is my subscription?

Your subscription will start immediately upon receipt of payment. The terms that govern your minimum and continuing subscription with us will vary depending on which subscription you chose under the offer advertised and whether you have taken out subscription to one of our trial offers.

Your minimum subscription term will be made known to you before you agree to purchase your subscription and will be confirmed to you in your welcome email.

What does my subscription cost?

The cost of your subscription will be made clear to you on our subscription pages and in your welcome email and may vary from time to time or by country. You agree to pay the fees at the rates notified to you at the time you purchase one of our subscriptions. If you later request us to change your subscriptions, you agree to pay the new price set out in your change confirmation email.

If you choose to become a subscriber through a trial offer, your trial offer will cost you the trial price offered. At the end of your stated trial period, your subscription will automatically continue on a rolling basis (this will be made known to you before you complete registration to the trial offer) at the rate notified to you at the time of purchase.

Payment can be made using all major credit or debit cards. Where relevant, currency conversion values may fluctuate and conversion fees may be charged by your bank. Unless otherwise stated, the savings calculation stated is relevant to the specified option and is based against the standard rate (as may be applicable).

By submitting payment details to us, you promise that you are entitled to purchase a subscription using those payment details. You also give us permission to store your payment details in accordance with our Privacy and Cookie Policy.

We reserve the right to change your subscription price and/or benefits with 30 days’ notice and affected subscribers may terminate their subscription within this notice period.

How can I change my subscription?

It is possible to change your subscription in certain circumstances. To find out if you are eligible, please contact our Customer Services team on XXXXXXXXX. Lines are open 9am – 5pm Monday to Friday

How can I cancel?

See Cancellation Terms.

How can we change these terms?

We may amend these terms at any time to ensure that we remain compliant with relevant laws and regulations and to ensure that we are constantly improving your subscription experience. If we make any important changes to the subscription terms we will notify you.

What happens if I default on a payment?

If you default on any payment, we may:

  • terminate your subscription;
  • charge you for any outstanding amount remaining on the unexpired portion of your minimum subscription term (subject to your subscriptions and/or offer terms);
  • send your details to third party debt collectors; and/or
  • take any action which is necessary in our opinion to recover our losses.

If your subscription has been terminated and you would like to re-subscribe to one of our subscriptions, we have the right to require payment in full of any outstanding amount owed to us.

How do I make a complaint?

If you would like to get in touch with us to make a complaint, please use one of the following options:

  • by email, please email us on mysubscription@mygovcentral.com
  • by telephone, please call XXXXXXXXXXX. Lines are open 9.00am – 5.00pm Monday to Friday
  • by post to Customer Services, MyGovCentral.com, 71-75 Shelton Street, London WC2H 9JQ

Anything else I should know?

We may change our subscription entitlements at any time with 30 days’ notice and you may cancel your subscription within this notice period.  We may also at any time and at our sole discretion, terminate your subscription with us where we believe that we have serious grounds to terminate (for example, for non-payment or breach of these terms).

We may screen your name and address against credit reference and fraud prevention databases when we decide whether or not to accept your application for subscription. If we do not accept your application for subscription, we will terminate your subscription and reimburse any payment that you have made.

Our Standard Subscription Terms apply to all subscriptions and can be viewed at www.mygovcentral.com

In addition to these standard subscription terms, you will also be subject to any specific terms relating to the offer or package you have chosen, as made available to you before the purchase of your subscription. If you are found to be abusing the terms of any of our offers, we have the right to suspend and/or terminate your subscription and/or offer agreement with us.

Our subscriptions are subject to English law and to the exclusive jurisdiction of the English courts. However, if you are a resident in Scotland, our subscriptions are subject to Scottish law and to the exclusive jurisdiction of the Scottish courts and if you are a resident in Ireland, our subscriptions are subject to Irish law and to the exclusive jurisdiction of the Irish courts.

Your subscription is with Professional Development Group (whose registered office is at 71-75 Shelton Street, London WC2H 9JQ.

Cancellation terms

How can I cancel my subscription?

You may cancel your subscription simply by calling our Customer Services team on XXXXXX. Lines are open 9.00am – 5.00pm Monday to Friday

Alternatively, please email mysubscription@mygovcentral.com with ‘I wish to cancel’ in the subject line. Our Customer Services team will then come back to you within 24-hrs.

What information do I need to cancel?

When cancelling your subscription with us, please have the following information ready:

  • Your name, email address and billing address
  • What type of subscription you have

Can I get a refund if I cancel?

If your subscription is for 12-months or less, then you will not be entitled to a refund and your subscription will be terminated at the end of your contract.

For multi-year subscriptions, refunds will be available for year 2 and beyond where the subscription for each year has not commenced.

Reason for cancelling (optional):

Please note that if you cancel your subscription, your access to our services will stop at the end of the period already active, and you will be required to forfeit any subscription benefits that you have received, including sign-up offers, vouchers or any other benefits connected to your subscription.

If you have any questions about what cancelling your subscription means for you, please contact us at mysubscription@mygovcentral.com

How can we change these terms?

We may amend these cancellation terms at any time to ensure that we remain compliant with relevant laws and regulations and to ensure that we are constantly improving your subscription experience.

Privacy and cookie policy

For details of how we hold and process your personal information, please see ‘YOUR DATA MATTERS’ at www.mygovcentral.com/yourdatamatters

Community guidelines

These guidelines are designed to make clear our approach to community interaction on MyGovCentral.com including moderation of any forums and other content submitted by subscribers.

Our aim

We provide opportunities for subscribers to share experiences with other subscribers and ask questions and develop an environment where subscribers feel that they are able to contribute and that as many as possible actively get involved on a regular basis.

We hope these guidelines explain the standard of behaviour we expect from subscribers and encourage more people to join in with the discussion. They work in tandem with our website terms of use, which you can read above.

Community standards

There are a number of community standards we expect subscribers to follow when using MyGovCentral.com

We respect all our users and expect you to respect each other. Please ensure comments are legal, tasteful and civil. Inappropriate behaviour will not be tolerated.

Choose your words carefully and do not use language that is threatening, defamatory or offensive to any individual or groups. Understand that words which you deem acceptable may be offensive to others.

We acknowledge there may be criticism of content but personal insults or attacks directed towards contributors. If you would like to comment on any content, please email feedback@mygovcentral.com

Maintain a respectful tone, especially when discussing heated or controversial issues. We realise this can be hard and we recommend that users re-read comments before posting.

Help us take responsibility for the level of conversation on the website by ensuring comments are relevant and on topic. If you think discussion on an article is moving away from the intended topic, please let us know at feedback@mygovcentral.com

Where you refer to reports, studies, other articles and additional information, do your best to link to the original source. This extra context is conducive for having interesting and useful discussions and will result in better feedback from our other readers.

Our approach to user generated content

We moderate all comments made by our subscribers in accordance with these Guidelines and content that does not breach these guidelines may be published. Our aim is to ensure that all subscribers enjoy our services.

In order to ensure our subscribers remain compliant with our Community Guidelines, we have created a non-exhaustive list of prohibited interactions, which we hope you will find useful. Interactions must not:

  • promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age or links to articles or websites that do the same;
  • harass, threaten or attack anyone or otherwise behave in a way that could cause annoyance or distress to our subscribers;
  • be obscene, vulgar, offensive, pornographic, profane, sexually explicit or indecent;
  • use swear words, act in a threatening or abusive manner or promote violence;
  • make libellous or defamatory comments about others;
  • contain any information which personally identifies another individual (such as name, phone number and address) or breaches data protection law, unless it is editorially justified, in the public domain or express consent has been obtained;
  • constitute or encourage conduct that would be a criminal offence, give rise to civil liability or otherwise violate any local, state, national or international law;
  • prejudice pending or on-going criminal or civil court proceedings;
  • violate, plagiarise or infringe the rights of third parties including any copyright, trademark, patent, rights of privacy or publicity or any other proprietary right;
  • breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
  • contain any information, software or other material of a commercial nature;
  • contain advertising, promotions or commercial solicitations of any kind, unless editorially justified;
  • be likely to upset, embarrass and alarm any other person;
  • constitute or contain false or misleading indications of origin or statements of fact;
  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
  • contain any virus, Trojan horse, worm, time bomb, cancelbot or other similar harmful programming routine.

We will refrain from publishing content that breaches these guidelines and may edit or remove a comment we feel has caused offence to our subscribers. This is in the interest of keeping our community areas appropriate for the vast majority of the people who visit.

If a subscriber seriously or repeatedly violates these guidelines, we will take whatever action necessary to ensure these violations are prevented from continuing and we reserve the right to remove, suspend or discontinue your opportunity to submit, post and/or upload content at our sole discretion and without further recourse to you.

At all times, we reserve the right to take actions that we think will benefit our subscribers. We will always try to communicate any changes that affect our subscribers, although this is not always possible.

All actions taken by the Head of Content are final. If you have any queries or suggestions about how to improve participation with us or about any aspect of our Community Guidelines, please email us at feedback@mygovcentral.com

We may amend these Guidelines or any of our terms to ensure that we remain compliant with relevant laws and regulations and to ensure that we are constantly improving your subscription experience.