Robotic Process Automation (RPA) refers to software that can be programmed to undertake administrative work that is often seen as mundane and time-consuming. It allows those working in local government more time that can be focused on person-centred work in the community.

Keith McDowell is Robotic Process Automation (RPA) leader at Norfolk County Council and has over 15 years of experience in information technology. Keith spoke at the Transforming Technology Services in Local Government Conference 2021 about the benefits of using intelligent automation in local government. They highlighted the strength of collaborative projects in the development of automation, as well as the ways that Norfolk County Council has embedded RPA into their work.

How useful was this article?

Please click on a star to rate it

Robotic Processing Automation (RPA) is a tool that can be used to eliminate tedious tasks, freeing workers to focus on higher value work. Keith McDdowell, RPA Manager at Norfolk County Council shared how RPA has enhanced workflow, and how it can be incorporated into other public services.

Register now to continue accessing this page

Register Or Subscribe

Already registered? Sign-in here

Subscribe today and use MGC to discover how your peers, across the country, are implementing policies and driving change so you can learn from their experiences, apply best practice, and develop your expertise.

Why Subscribe?
  1. Access to a dedicated public sector resource that you read, see and hear.
  2. More than 50 new articles per month
  3. Insights into how to deliver better public services
  4. The latest best practice in your sector
  5. Evidence base case study focused videos, original articles, interviews and more
  6. Save time by personalising your MGC to only see the relevant content you need
  7. Automatically earn and track your CPD points
  8. Discounts to Government Events and GovPD training courses
  9. Monthly update newsletter