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Social Housing

Improving Anti-Social Behaviour Strategies with Staff Training and Community Safety Notices

The police recorded 1.3 million incidents of anti-social behaviour in the year ending March 2022. In this video, Liz Smith, Head of Anti-Social Behaviour at Stockport Homes shares how training staff and using community safety notices has helped reduce costs and improved the handling of anti-social behaviour cases in their housing association.

Tailoring Engagement Strategies to Involve a Range of Tenants

In 2020, the Government launched the Charter for Social Housing Residents White Paper. This sets out new expectations for housing associations and local authorities to improve tenant engagement and accountability in the social housing system. In this video, Emma Warwick, Head of Service Neighbourhoods & Housing and Steve Shirra, Business Insight & Quality at Hull City Council share how their council has used the pyramid of engagement model to improve tenant engagement in their social housing stock.

The Charter for Social Housing Residents: Social Housing Whitepaper

The Charter for Social Housing Residents outlines better protection for social housing residents. The new charter sets out what every tenant should be able to expect from social housing, making sure they are safe, listened to and live in good quality homes.

Taking steps towards Ending Veteran Rough Sleeping

Between 3-6% of homeless people in the UK come from an armed forces background. Lee Buss-Blair, Director of Operations-Care and Support Functions at Riverside homes, he shares with us some of the steps needed to end veteran rough sleeping.

Identifying and Working to Support Victims of Cuckooing

Using a Community Safer Grant, Stockport Homes were commissioned to undertake a 16 month pilot project to address the issue of cuckooing in the borough. Liz Smith, Head of Anti-Social Behaviour shares with us how they have supported vulnerable tenants who are victims of cuckooing.

Overcoming Challenges to Design Affordable and Sustainable Social Housing

The Government’s Future Homes and Building Regulations Standard requires all houses built from 2025 to produce 75-80% less carbon emissions than homes delivered under current regulations. We heard from Karen Lythe, Assistant Director of Strategic Housing, and Matthew Clarkson, Design and Construction Services Manager at Doncaster Council about overcoming challenges to deliver the council’s House Build Programme in line with the Future Homes Standard.

Generating Community Support for Sustainable Housing Projects

The UK Government has set the target of achieving net zero by 2050 and the social housing sector will play a key role in meeting this goal. We heard from James Caspell, Neighbourhood Director (Lancaster West and Grenfell Housing Services), at Royal Borough of Kensington and Chelsea, about improving engagement with the local community to gain their support for sustainable housing projects.

Developing a Green Infrastructure Framework to Improve Resident Access to Nature

In November 2020, the Government published the Charter for Social Housing Residents, establishing new standards for social housing providers to deliver safe homes and improve the quality of existing neighbourhoods. In this video, Dr Phil Askew, Director of Landscaping and Placemaking at Peabody, shares how regenerating spaces at Thamesmead through the Living in the Landscape scheme is helping improve resident access to green spaces.

Implementing the Housing First Pilot Scheme Nationwide

In 2019, the UK Government pledged £28 million to launch 3 Housing First Pilots as part of a strategy to end rough sleeping by 2027. Mike Hughes, Project Manager of Greater Manchester Housing First, shared with us how the Housing First Pilot has been able to rehouse over 300 people who were homeless or at risk of becoming homeless.

The Importance of Having a Gendered Approach to Housing First

1 in 4 women will experience domestic abuse in her lifetime, and often women experience this alongside homelessness. Louisa Steele, Housing First and Homelessness Project Manager at Standing Together Against Domestic Abuse, shares how the Westminster Violence Against Women and Girls Housing First project are working to deliver tailored support and housing for women.

Improving Customer Service – Campaigns at Golding Homes

In November 2020, the Charter for Social Housing Residents, a social housing white paper, defined the responsibility of housing associations to provide residents with a high standard of customer service. We heard from Annemarie Roberts, Director of Operations, Golding Homes about their Customer centred Service Campaign What about Shirley.

The Community Trigger: Obstacles to Effective Access and Implementation

Out of 195 councils approached by BBC Panorama, 1 in 5 of them had never held a community trigger. ASB Help provides advice and support to victims of anti-social behaviour in England and Wales. In this article they discuss obstacles to effective access and implementation of the community trigger.

Online Training for New Anti-Social Behaviour Practitioners

The Anti-Social Behaviour (ASB) Department at Stockport Home Group have developed a new virtual programme to train new anti-social behaviour practitioners. We heard from Liz Smith, Head of ASB as she discussed the benefits of digital onboarding programmes.

Supporting Disadvantaged Families: Local Approaches to Addressing Financial Inclusion

Leeds City Council has been working to promote financial inclusion in the city, addressing poverty and poor life outcomes. We heard from Jo Rowlands, Financial Inclusion Manager at Leeds City Council. They discussed the importance of a strategic, holistic approach to confronting financial exclusion.

Discussing Workforce Challenges in the Housing Sector

The housing sector has been struggling with recruiting new talent and retaining its workforce. Lee Buss-Blair Director of Operations at the housing provider Riverside, shared how his organisation are tackling workforce issues.

In Conversation with Ed Tytherleigh: How can we end Homelessness?

In 2018 the Government announced the Rough Sleeping Strategy pledging to halve rough sleeping by 2022 and end it by 2027. The ‘Everyone In’ initiative during the pandemic showed that this was possible. We spoke to Ed Tytherleigh, Director of Support and Housing at Centrepoint about ways central government, local government and charities can work together to end homelessness.

Universal Credit: Making Universal Credit Work for People Facing Homelessness

Crisis, the homelessness charity, has called for better partnership working between housing and employment services. We heard from Saskia Neibig, Policy and Public Affairs Officer at Crisis about the benefits of training Jobcentre staff on housing issues, as well as the successes of pilot partnerships between Jobcentres and Crisis.

The Role of Housing Associations in Combatting Domestic Abuse

Housing providers have a duty to safeguard at risk adults in their homes. The pandemic challenged how they safeguard people at risk of domestic abuse and trained staff to spot the signs. This case study looks at how Sovereign Housing Association adapted safeguarding services for residents throughout the pandemic.

Making Universal Credit Work for People Facing Homelessness

Homelessness charity Crisis has called for better partnership working between Jobcentres and Housing Services. This case study looks at the work Crisis have done to train Jobcentre staff to be better equipped to help those experiencing or at risk of homelessness.

Providing Safe Homes for Survivors of Domestic Abuse

Covid-19 has had a huge impact on domestic abuse services with 1 in 6 homeless cases registered between April and June 2021 being survivors of domestic abuse. Housing service providers need to find ways to improve services for survivors and to collaborate with partner organisations to provide the best possible support for survivors.