Employment & HR Local Government Police & Criminal Justice Health & Social Care Education Housing Voluntary Sector Digital & Communications

Key topic areas covered include: Communications and IT & Digital Services.

In Conversation: Creating Better Diversity Policies in the Voluntary Sector

Implementing core diversity policies in the voluntary sector is essential in creating inclusive and representative workplaces and services. We invited three champions of diversity and inclusion in the sector to discuss the topic.

Tech in Local Government: Overcoming Digital Poverty and Supporting the Economy

The ONS and Ofcom have ranked Devon as the UK’s sixth worst place for digital connectivity. Cllr Neil Jory of West Devon Borough Council shared the council’s methods for improving efficient broadband installation services to tackle digital poverty in the area.

Tech in Local Government: How to Practically Embed Intelligent Automation

Robotic Processing Automation (RPA) is a tool that can be used to eliminate tedious tasks, freeing workers to focus on higher value work. Keith McDdowell, RPA Manager at Norfolk County Council shared how RPA has enhanced workflow, and how it can be incorporated into other public services.

Tech in Local Government: Delivering Better, Cheaper Services for Local Government

In 2012, the Government's Digital Strategy introduced 'Digital by Default' with the aim of embedding digital methods into all local government services. Phil Rumen from LocalGov Digital and West Berkshire Council discussed how Digital by Default has been a driver for change in local government.

HEFE Marketing: Adapting Communications Strategies in response to a Crisis

Higher Education Institutions were challenged with communicating rapidly changing information on Covid-19 to their students. Vickie Sheriff, Communications Director at Imperial College London, shared the communications approach and strategy of the university during the crisis.

Communicating with Hard-to-Reach Groups Through a Whole Community Approach

Birmingham is one of Britain’s most diverse cities with 40% of the population from non-white British backgrounds. These groups are often disengaged from public messaging. Through championing local people, the council aimed to rectify that problem.

Hertfordshire County Council: Effectively Using Social Media in Public Comms

Hertfordshire County Council have used several digital channels to promote their public health campaigns over the course of the pandemic. Andrew Hadfield-Ames from Hertfordshire Council shares their successes of using social media to communicate effectively with the public.

Embedding Behavioural Science in Public Sector Communications

The success of policy and public campaigns depends on moulding the perceptions, decisions, and actions of the public. Dr Paulina Lang, Behavioural Science Lead at the Cabinet Office discussed ways of using behavioural science to improve public communications.

Understanding Digital Inclusion: Accessing Online Services

In a world that is becoming increasingly digitalised, digital exclusion is a widening social issue. This article looks at digital inclusion and why online exclusion needs to be tackled.

Digital Inclusion: Ensuring Accessible Digital Services

Robin Christopherson MBE and Head of Digital Inclusion at AbilityNet, discussed ways of ensuring digital services are accessible for people living with disabilities and impairments.

Digital Inclusion: Lessons From Libraries on Inclusivity

Dr Kira Allman, Postdoctoral Researcher at the University of Oxford and Lead at the Oxfordshire Digital Inclusion Project, spoke to us about the lessons we can learn from libraries in meeting the digital needs of digitally excluded groups.

Digital Inclusion: Delivering Digital Skills and Services at a Local Level

Dr Alice Mathers is Head of Research at the Good Things Foundation spoke to us about delivering digital skills and services at a local level.

Crisis Communications in the Public Sector: Communicating During Covid-19

Jennifer Sproul from the Institute of Internal Communications spoke about the task of communicating internal information during Covid-19.

Crisis Communications in the Public Sector: Common Pitfalls and How to Avoid Them

Kate Betts MCIPR from Capital B Media spoke about the common pitfalls in crisis communication and ways to avoid them.

Crisis Communication in the Public Sector: Tackling a Communication Challenge and Managing the Aftermath

Donna Jordan from the Derbyshire Constabulary spoke about the communication challenges that were associated with the Whaley Bridge incident of 2019.

Harnessing Digital, Data, & Technology in Healthcare: Driving Improvement in Digital Health and Care

Charles Lowe, CEO of Digital Health and Care Alliance, spoke about driving Improvement in digital health and care at the Harnessing Digital, Data, & Technology in Healthcare Conference, 2021.

Local Government Digital Transformation and Covid-19

The coronavirus pandemic currently sweeping the globe has led to tragedy for many and uncertainty for everyone.