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Improving Anti-Social Behaviour Strategies with Staff Training and Community Safety Notices

The police recorded 1.3 million incidents of anti-social behaviour in the year ending March 2022. In this video, Liz Smith, Head of Anti-Social Behaviour at Stockport Homes shares how training staff and using community safety notices has helped reduce costs and improved the handling of anti-social behaviour cases in their housing association.

Delivering Estate Maintenance Improvements to Uphold Long-Term Building Safety Standards

In April 2022, the Building Safety Act became law, transforming existing regulations to ensure residential buildings are constructed and maintained safely. In this video Brent O’Halloran, Building Safety Advisor at Clarion Housing shares some of the impacts of the act on the housing sector and the importance of trust between tenants and landlords to deliver effective building safety strategies

Tailoring Engagement Strategies to Involve a Range of Tenants

In 2020, the Government launched the Charter for Social Housing Residents White Paper. This sets out new expectations for housing associations and local authorities to improve tenant engagement and accountability in the social housing system. In this video, Emma Warwick, Head of Service Neighbourhoods & Housing and Steve Shirra, Business Insight & Quality at Hull City Council share how their council has used the pyramid of engagement model to improve tenant engagement in their social housing stock.

The Charter for Social Housing Residents: Social Housing Whitepaper

The Charter for Social Housing Residents outlines better protection for social housing residents. The new charter sets out what every tenant should be able to expect from social housing, making sure they are safe, listened to and live in good quality homes.

Identifying and Working to Support Victims of Cuckooing

Using a Community Safer Grant, Stockport Homes were commissioned to undertake a 16 month pilot project to address the issue of cuckooing in the borough. Liz Smith, Head of Anti-Social Behaviour shares with us how they have supported vulnerable tenants who are victims of cuckooing.

Overcoming Challenges to Design Affordable and Sustainable Social Housing

The Government’s Future Homes and Building Regulations Standard requires all houses built from 2025 to produce 75-80% less carbon emissions than homes delivered under current regulations. We heard from Karen Lythe, Assistant Director of Strategic Housing, and Matthew Clarkson, Design and Construction Services Manager at Doncaster Council about overcoming challenges to deliver the council’s House Build Programme in line with the Future Homes Standard.

Generating Community Support for Sustainable Housing Projects

The UK Government has set the target of achieving net zero by 2050 and the social housing sector will play a key role in meeting this goal. We heard from James Caspell, Neighbourhood Director (Lancaster West and Grenfell Housing Services), at Royal Borough of Kensington and Chelsea, about improving engagement with the local community to gain their support for sustainable housing projects.

Developing a Green Infrastructure Framework to Improve Resident Access to Nature

In November 2020, the Government published the Charter for Social Housing Residents, establishing new standards for social housing providers to deliver safe homes and improve the quality of existing neighbourhoods. In this video, Dr Phil Askew, Director of Landscaping and Placemaking at Peabody, shares how regenerating spaces at Thamesmead through the Living in the Landscape scheme is helping improve resident access to green spaces.

Improving Customer Service – Campaigns at Golding Homes

In November 2020, the Charter for Social Housing Residents, a social housing white paper, defined the responsibility of housing associations to provide residents with a high standard of customer service. We heard from Annemarie Roberts, Director of Operations, Golding Homes about their Customer centred Service Campaign What about Shirley.

Online Training for New Anti-Social Behaviour Practitioners

The Anti-Social Behaviour (ASB) Department at Stockport Home Group have developed a new virtual programme to train new anti-social behaviour practitioners. We heard from Liz Smith, Head of ASB as she discussed the benefits of digital onboarding programmes.

Supporting Disadvantaged Families: Local Approaches to Addressing Financial Inclusion

Leeds City Council has been working to promote financial inclusion in the city, addressing poverty and poor life outcomes. We heard from Jo Rowlands, Financial Inclusion Manager at Leeds City Council. They discussed the importance of a strategic, holistic approach to confronting financial exclusion.

Discussing Workforce Challenges in the Housing Sector

The housing sector has been struggling with recruiting new talent and retaining its workforce. Lee Buss-Blair Director of Operations at the housing provider Riverside, shared how his organisation are tackling workforce issues.

The Role of Local Government in Housing Retrofit Programmes

To meet net-zero targets we need to retrofit almost all of the 29 million homes in the UK by 2050 to increase their energy efficiency. Local councils need effective retrofit strategies to help meet these targets. Joanne Wheeler, Senior Manager of Local Policy and Retrofit at UK Green Building Council had some useful insight into what makes a good strategy and how Local Government can play a role in retrofit.

How Environmental, Social and Governance Considerations are Impacting Social Housing Providers

Companies are judged on how well they mitigate risks to people and the planet, with their business areas scrutinised in the three areas of environmental impact, social impact, and governance risks. In this case study we’ll be looking at how Environmental, Social, and Governance (ESG) concerns affect social housing decisions.

The South Yorkshire Housing Association: Supporting Residents through Covid-19

This case study will explore the strategy of the South Yorkshire Housing Association in ensuring that residents are supported financially, practically, and socially throughout and after the Covid-19 pandemic.

Handling Complaints Promptly and Fairly in Social Housing

There has been a shakeup of the complaints process after the Grenfell Tower fire. In this article we’ll be looking at recent moves to improve the complaints process for social housing tenants.

Brent Council’s Approach to Remaining Human While Collecting Rent During Covid-19

Many people were left struggling to pay their rent during the pandemic. In this case study we’ll look at the work of Brent Council in collecting rent arrears while staying human during the pandemic.
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