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Tailoring Engagement Strategies to Involve a Range of Tenants

In 2020, the Government launched the Charter for Social Housing Residents White Paper. This sets out new expectations for housing associations and local authorities to improve tenant engagement and accountability in the social housing system. In this video, Emma Warwick, Head of Service Neighbourhoods & Housing and Steve Shirra, Business Insight & Quality at Hull City Council share how their council has used the pyramid of engagement model to improve tenant engagement in their social housing stock.

Identifying and Working to Support Victims of Cuckooing

Using a Community Safer Grant, Stockport Homes were commissioned to undertake a 16 month pilot project to address the issue of cuckooing in the borough. Liz Smith, Head of Anti-Social Behaviour shares with us how they have supported vulnerable tenants who are victims of cuckooing.

Implementing the Housing First Pilot Scheme Nationwide

In 2019, the UK Government pledged £28 million to launch 3 Housing First Pilots as part of a strategy to end rough sleeping by 2027. Mike Hughes, Project Manager of Greater Manchester Housing First, shared with us how the Housing First Pilot has been able to rehouse over 300 people who were homeless or at risk of becoming homeless.

The Importance of Having a Gendered Approach to Housing First

1 in 4 women will experience domestic abuse in her lifetime, and often women experience this alongside homelessness. Louisa Steele, Housing First and Homelessness Project Manager at Standing Together Against Domestic Abuse, shares how the Westminster Violence Against Women and Girls Housing First project are working to deliver tailored support and housing for women.

Improving Customer Service – Campaigns at Golding Homes

In November 2020, the Charter for Social Housing Residents, a social housing white paper, defined the responsibility of housing associations to provide residents with a high standard of customer service. We heard from Annemarie Roberts, Director of Operations, Golding Homes about their Customer centred Service Campaign What about Shirley.

Discussing Workforce Challenges in the Housing Sector

The housing sector has been struggling with recruiting new talent and retaining its workforce. Lee Buss-Blair Director of Operations at the housing provider Riverside, shared how his organisation are tackling workforce issues.

In Conversation with Ed Tytherleigh: How can we end Homelessness?

In 2018 the Government announced the Rough Sleeping Strategy pledging to halve rough sleeping by 2022 and end it by 2027. The ‘Everyone In’ initiative during the pandemic showed that this was possible. We spoke to Ed Tytherleigh, Director of Support and Housing at Centrepoint about ways central government, local government and charities can work together to end homelessness.

The Role of Housing Associations in Combatting Domestic Abuse

Housing providers have a duty to safeguard at risk adults in their homes. The pandemic challenged how they safeguard people at risk of domestic abuse and trained staff to spot the signs. This case study looks at how Sovereign Housing Association adapted safeguarding services for residents throughout the pandemic.

Providing Safe Homes for Survivors of Domestic Abuse

Covid-19 has had a huge impact on domestic abuse services with 1 in 6 homeless cases registered between April and June 2021 being survivors of domestic abuse. Housing service providers need to find ways to improve services for survivors and to collaborate with partner organisations to provide the best possible support for survivors.

Gender-Based Violence: Support for Survivors through Housing and Legal Advice

According to Women’s Aid women experience 35 incidents of domestic violence on average before reporting it to the Police. Ivié Itoje, a Legal Advisor at London’s Black Women’s Project shared the valuable work of the project in helping women out of dangerous circumstances.

The South Yorkshire Housing Association: Supporting Residents through Covid-19

This case study will explore the strategy of the South Yorkshire Housing Association in ensuring that residents are supported financially, practically, and socially throughout and after the Covid-19 pandemic.

Homelessness 2021: Supporting Women Experiencing Homelessness

Kellie Murphy, East Region Service Director - Move On and Resettlement at St Mungos, spoke about specialist services and strategies for women experiencing homelessness, at The National Homelessness Event, 2021.

Homelessness 2021: Preventing Homelessness Among LGBT+ Youth

Steven McIntyre, Chief Executive of Stonewall Housing, spoke about preventing LGBT+ youth from becoming homeless at The National Homelessness Event, 2021. .

Homelessness 2021: Securing Safe Housing For All Through Effective Housing Support Services

Polly Neate, Chief Executive of Shelter, spoke about Securing Safe Housing For All Through Effective Housing Support Services at The National Homelessness Event, 2021.
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